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Terms and conditions

Terms and Conditions


These conditions govern all bookings made with Homely Apartments trading name of Living Services Ltd registered in England under number 10323828 whose registered office is at 7th Floor, 2 Pinfold Street, Sheffield, S1 2GU. You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others.  In addition by visiting or using our website you agree to comply with the Site Terms.


1. How to book


Methods of Booking


I) Online : The simplest and quickest method is to follow our secure online booking system.

II) By email:

When booking with Homely Apartments it is deemed that you (and all those named in the booking) have accepted, in full, the following terms and conditions:


Homely Apartments reserves the right to refuse any booking at its sole discretion.


It remains the responsibility of the person booking to provide accurate information of all relevant guests including names and whether they are adults or minors.


A booking party must include at least one adult.


Proof of identification and date of birth may be required on checking into your apartment and failure to present appropriate identification may result in Homely Apartments cancelling the booking.


On checking in you will be requested to sign a copy of these terms and conditions along with a booking summary.


Once confirmed no booking may be assigned or transferred in whole or part to any third party.


Paying for Your Booking


All prices quoted are in Great British pounds.


Homely Apartments reserve the right to change rates at any time although rates charged will not be changed once a booking is confirmed with the exception of amendments initiated by you.


Full payment will be taken at the time of the booking.


There are no credit card fees. 


Confirmation of your booking will be e-mailed to you. Please check the details of your confirmation as soon as you receive it and retain a copy for your reference. Should any of the details be incorrect please contact Homely Apartments immediately and Homely Apartments will endeavour to rectify any inaccuracies straight away.


Although Homely Apartments will also attempt to accommodate any amendments you wish to make to your booking Homely Apartments cannot accept liability for any inaccuracies in information supplied by yourself or any inaccuracies not brought to our attention within five working days of confirmation.


3. Amending your Booking


Amendments are subject to availability and to the cancellation terms (see section 4). They may, therefore, also be subject to a cancellation fee.


Should you require an amendment to your booking (such as a change of dates or accommodation booked) Homely Apartments will endeavour to accommodate your request but can offer no guarantee of being able to do so. Furthermore Homely Apartments does not accept any liability for any damage, loss, or additional expense incurred by you.


Should your request be to extend your stay, Homely Apartments will again endeavour to meet such a request but can offer no guarantee of doing so. All requests for extensions to a booking period have to be received in writing / e-mail prior to confirmation and an amended booking summary will be e-mailed to you and require signature at or after check in. Homely Apartments would appreciate as much notice as possible (in writing) in order to grant a request for an extension of stay and minimize the risk of another guest booking the apartment.


Once a request to extend a stay has been confirmed Homely Apartments, unless otherwise agreed, reserve the right to take all necessary additional payments from the credit card used to make the original booking.


Homely Apartments also reserves the right to charge an administration fee (up to a maximum of £55 per person) for the amendment of a booking.




4. Cancellations  


Homely Apartments strongly advise that any travel arrangements from you you and your party remain the responsibility of you and your party and you should therefore ensure that you have appropriate travel and personal insurance cover.


How you can cancel a booking


All full or part cancellations of a confirmed booking must be made in writing to:


Please note that any confirmed booking will only be deemed cancelled from the first working day of Homely Apartments’s receipt of notice to cancel.


Cancellations are subject to the following fees:


Notice to cancel received by Homely Apartments


Fees incurred

More than 3 Month prior to arrival date

Deposit only.


More than 7 days prior to arrival date


50% of total fee due


Less than 7 days prior to arrival date


75% of total fee due


Non arrivals


100% of fee due


Early departure


100% of fee for nights booked. Homely Apartments are not obliged to refund any part of fees paid for nights not used.


In the unlikely event that Homely Apartments are unable to accommodate a confirmed booking it may be necessary to offer an alternative accommodation of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will notify you as soon as possible, offering an alternative or full refund subject to the cancellation or alteration to your booking being within our reasonable control. See section 12.




5. Checking in and Checking Out  


Checking in


Homely Apartments are available for occupation by 16:00 on the day of arrival although this can be flexible with prior notice. Check-in is offered up to 18:00, however a late late check-in up to 20:00 can be arranged with prior notice for £20. 


On arrival a member of the Homely Apartments team will meet you at your apartment to help your orientation. They will show you around the apartment, providing any necessary explanations and answering any questions you may have.


You will then be required to sign a booking summary with a copy of these terms and conditions and you will then be given the keys to the apartment for the duration of your stay.


Checking out


The apartment will be available to you until 11:00 of the morning of your departure. Unless otherwise agreed failure to check out by this time may result in Homely Apartments invoking it’s reserved right to charge an additional day. Procedures for key return when checking out can be found in the orientation pack pertaining to the apartment. Please note consequences of lost or missing keys in section 6 below.  


Please take all of your personal items with you. We are not responsible for any lost items left behind. 



6. Additional charges


At check in, valid Credit card details will be taken and held by Homely Apartments for the duration of your stay. A deposit of £250 - £300 might be charged up to 1 week in advance of your booking. 


Your apartment will be checked regularly and Homely Apartments reserve the right to deduct from this card, without any further notice, all amounts chargeable under these conditions including but not limited to breakages, damages, items missing from the inventory of the apartment, additional services received and charges for further stays.


In cases of soiling an additional £75 will be charged plus any additional maid service time required.


Should, on the day of your departure Homely Apartments deem an apartment unfit to re-occupy the person who booked the apartment will be charged compensation for loss of revenue in addition to the cost of any replacements, repair and cleaning necessary. In such cases Homely Apartments will provide a full breakdown of damages and related costs.


Any keys, fobs or permits not returned to Homely Apartments on departure will incur a charge of £60-£100.


Lost keys can be replaced but may also incur a charge plus a call out charge if necessary.


A call out fee of £50 may also be charged in the event of the emergency telephone number being misused or abused.


If additional guests are found to reside in the property beyond those that booked the apartment a charge of £30/day/guest will be charged plus a £50 administration fee. 


A call out fee of £50 will be imposed in all cases that a member of staff needs to visit the property to enforce any of the rules that were broken by the guests outside of work hours of 9am-6pm. 


Electricity and water is ​provided for free throughout the stay based on fair use policy. We reserve the right to charge you for any excess usage. For one bedroom apartment fair usage is up to £4.8 / day and for a two bedroom up to £5.8 / day (inc VAT).


7. Occupancy

All Homely Apartments are occupied as serviced apartments and therefore no rights of tenancy are created by occupancy or by these terms and conditions.


Only those persons booked to stay in the apartment may occupy the apartment.


A member of the Homely Apartments team or our authorized agents may at any time access the apartment for the purpose of inspection, servicing, maintenance or repair.


Occupants are responsible for leaving the apartment, furniture and all equipment clean and tidy at the end of the stay. Failure to do so may incur additional charges; see point 6.


The occupants shall not behave in any way that may jeopardize any part of the insurance held pertaining to the apartment or its contents.


With the exception of normal wear and tear the occupant remains responsible for any damage to the apartment or its contents during the occupancy which has occurred due to willful default, irresponsible behavior or negligence on behalf of an occupant. Such damage requires reporting as soon as possible and may incur retention of your deposit or additional charges. See point 6.


All occupants agree to use any available internet / broadband service provided responsibly and not for illegal purposes.


All occupants agree to turn all lights and heating off and close all windows when not present in the property. 


8. Accommodation  

Apartments are individual and vary in size. Although Homely Apartments’s website is frequently updated and accommodation and location is confirmed in advance (subject to sections 2 and 3 of these terms and conditions) exact furnishings cannot be guaranteed, and may vary from images on the website.


All Homely Apartments are furnished to a high standard and include a, fully equipped kitchen with appliances, cutlery, crockery and kitchen utensils. A welcome pack is also provided.


A full inventory of equipment is kept and no items may be removed from the apartment.


Housekeeping is provided every 7 days and is mandatory unless agreed otherwise. Weekly housekeeping is not provided for bookings made over airbnb. 


9. Restrictions  


The number of occupants per apartment is restricted to the number of beds provided.


Homely Apartments operate a strict no smoking policy within all its apartments and communal areas – any contravention of this will incur a £175-£200 fine.


Pets: Homely Apartments regret that pets, of any kind, are not allowed in the apartments.


Sub-letting or re-letting the apartment is not permitted.


Homely Apartments are to be used for residential purposes only and not for activities that would increase the normal flow of people to and from the apartment or otherwise disturb neighbouring residents.




10. Services  


Unless otherwise specified the prices quoted include maid service once per week (except for bookings over certain 3rd party websites such as airbnb), heating, electricity, gas, water, internet connection, and digital television. Although Homely Apartments endeavor to provide the very best of services to its guests it cannot be held responsible for any failure or interruption of services to the apartment or the building, including electricity, water, telephone, internet connections, disruption or noise caused as a result of repair works being carried out in another part of the property. However, upon notification by a guest Homely Apartments will endeavor to initiate the maintenance and rectification of the situation or any interrupted service within a reasonable period of time. Should the issue persist, upon notification Homely Apartments will welcome the use of its complaints procedure and at its sole discretion offer alternative accommodation dependent upon availability.




11. Feedback  

Homely Apartments wish to continually improve its service and therefore value the feedback of its valued guests. Please make use of the feedback fom in your apartment for your comments on your stay. In the unlikely event that the service or accommodation offered by Homely Apartments does not meet with your complete satisfaction Homely Apartments would welcome the use of its complaints procedure:


Should you have a complaint please alert a member of the Homely Apartments team as soon as possible.


Should they or another member not be able to resolve the issue within the period of your stay please send us an email as soon as possible. Homely Apartments customer care will acknowledge your complaint within 5 working days and attempt to address your concerns.




12. Liability  


Homely Apartments will not be liable for any inadvertent inaccuracies, errors or omissions in any information given by Homely Apartments as all such information is given in good faith and every reasonable effort is made to ensure accuracy.


Homely Apartments will not liable for any theft, loss and or damage to your personal belongings during your stay in the apartment. You are advised that the safety of personal property during your stay, any requirements for passports, any travel arrangements  and requirements pertaining to health issues and any financial requirements of you and your party remain the responsibility of you and your party and you should therefore ensure that you have appropriate travel and personal insurance cover.


Homely Apartments will not be liable for any delay, loss, damage, or expenses incurred in amending or cancelling your booking or Homely Apartments  failure or delay in performance of its obligations due directly or indirectly to circumstances beyond its reasonable control, which shall include but not be limited to events such as an act of God, war, civil strife, acts of terrorism, labour disputes, natural or man -made disaster, fire flood, and adverse weather conditions.


Nothing in these terms and conditions shall affect your statutory rights, or the liability of Homely Apartments for death or personal injury caused by negligence on behalf of Homely Apartments or for fraudulent misrepresentation.


Homely Apartments will not be liable for actions or omissions of property owners (where property is not fully owned by Homely Apartments) or of any other third party.


For Corporate bookings


If you are booking for, as or on behalf of a business or business employee, that business shall indemnify Homely Apartments against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by Homely Apartments arising out of or in connection with your, or your business’, breach or negligent performance or non-performance of these terms and conditions.  If you are booking for, as or on behalf of a business or business employee, Homely Apartments’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to Homely Apartments under your booking.



13. Insurance

We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. Therefore, you are advised to ensure that you have appropriate insurances in place. In addition, you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.


14. General


Homely Apartments reserves the right to change these conditions from time to time. Should guests be in breach of any of these conditions, Homely Apartments reserves the right to request that guests vacate their apartment with immediate effect.


No failure of Homely Apartments to exercise any rights under these terms and conditions shall operate as a waiver of these rights. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.


15. Privacy

Please note that by accessing and using our website you are accepting the practices described.


Homely Apartments attribute high priority to your privacy. It follows a data protection policy (available on request) and only that Information about you which is necessary is collected in order to process your booking. This information is not shared with outside parties except where it is necessary to process your booking. Whereas every effort is made to ensure information about you is accurate and secure Homely Apartments offers no guarantee of the accuracy or security of such information over the internet. Your information is used by Homely Apartments to improve its website, customer service and provide statistical data for Homely Apartments marketing purposes. Cookies (small files used by websites to identify its users) are used by this website but do not contain personal information. It is possible to disable cookies by altering the settings on your computer.

16. GDPR

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

17. Guests with Disabilities 

Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality
Act 2010 and, as such, we encourage all prospective guests to talk to us about any special
accommodation requirements they may have. We will be pleased to discuss our most appropriate
accommodation solutions with the aim of making all guests stay as comfortable as possible.

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